Help center

2
How do I make a guest payment?

You are not required to have a CONNECT account to make a payment.  Anyone can make a payment on a resident's account via Guest Payment.  To make a payment as a guest, select the Make guest payment button on the CONNECT homepage.  The guest payer will need to enter their information.  Then, they will need to enter the resident/applicant's information.  The asterisks denote the required fields.  The property names will populate in a list as the customer begins typing in the Property residing at field.

 

There are 2 payment methods - Credit card or eCheck.  There is currently a convenience fee associated with using this feature.  This fee is subject to change.

 

Please note, only Visa and MasterCard are accepted if you select the credit card payment method. Once the amount to pay has been entered, the convenience fee will automatically be added to the total amount.

 

If you select the eCheck payment option, please be aware that this option requires U.S. banking information.  Once the Amount to pay has been entered, the convenience fee will automatically be added to the total amount.  They will need to place a check in the "I agree with the Terms & Conditions" box.  This activates the Submit buttom.

3
My ACH payment hasn't been deducted from my bank account. What should I do?

There may be banking delays associated with making ACH payments.  At some point, the banks will reconcile and your payment will either be withdrawn or returned.  There is no known timeline for resolution of this issue.  If the payment is returned, the property's bookkeeper will contact you about the failed payment.  If you have any questions about your pending payment, you can submit a Help Center request or you can contact the bookkeeper at your property.  Please be aware that a U.S. checking account must be used for all ACH transactions.

4
What do I need to know about enrolling in, modifying or cancelling a direct debit?

Please be aware that a U.S. checking account must be used for all ACH transactions.  You can schedule a recurring direct debit to begin on the first of any month.  However, the request to begin the direct debit transaction must be entered at least 2 days BEFORE the first of the month.  For example, if you want to establish a recurring direct debit with the first payment to occur on May 1st, you must submit the request prior to the last day of April.  If the last day in April is the 30th, the direct debit must be established on or before April 29th for the recurring payment to begin on May 1st.  The same goes for modifications and/or cancellations of existing recurring payments.

 

Also, please be aware that it may take up to 6 banking days before the funds clear your bank account.  Making another payment will cause you to be charged twice.  Please contact the bookkeeper at the property if you have questions about your pending payment.

 

We currently do not offer direct debit with a credit card.

5
I signed up for Direct Debit but it hasn't been deducted from my bank.

For direct debit transactions, it may take up to 6 banking days before it clears your bank account.  Making another payment will cause you to be charged twice.  Please contact the bookkeeper at the property if you have questions about your pending payment.  Please be aware that a U.S. checking account must be used for all ACH transactions.
 

6
Why does certain aspects of CONNECT not work or display incorrectly?

Many issues with web sites can be caused by the browser your using.  You have options that you should try to enable a better expereince.

1. Make sure your the browser compatability feature is turned off in your browser.

2.  Try to use a different browser.  recommended browsers are Chrome, Firefox, Safari.

3.  If you are still having issues,  send us a help request.

7
Do you have questions about your room, rent, roommates, amenities, etc?

If you have any questions about your room, rent, roommates, amenities, etc., please contact the office at the property you are moving into.

8
I have entered my information and it says information isn't verified.

When you completed your housing application, you provided your full name, date of birth, and social security number or student ID number. This information, along with the email address that you provided to the property when applying, must match when you are trying to create your profile. To verify your information, please fill out a request from the help center and someone will contact you to ensure your information is correct.

9
How do I reset my password?

From the login page, click on the link "forgot password" and then enter your email address. You will receive an email with a link that will allow you to reset your password.

10
Who do I contact if I'm having problems with making a payment?

Please submit a request for assistance at the bottom of this page.  You can also make a 1-time guest payment online by choosing “Guest payment” on the main login page, and of course you can always pay in person with a check or money order.

11
What do i do if I have an emergency service request?

DO NOT ENTER AN EMERGENCY MAINTENANCE REQUEST ONLINE! You must contact your property's office for all emergency maintenance requests.

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